Technical Writer | Documentation Specialist
I’m Kalem Reiner, a Technical Writer specializing in structured documentation, user manuals, and SOPs for financial and academic institutions. My focus is on creating clear, accessible content that enhances workflows and user experience.
Education & Professional Background
B.A. in Technical Communication, Minor in Psychology – Eastern Washington University
I have experience working with financial institutions, academic organizations, and cross-functional teams to develop precise, user-friendly documentation. My work has included writing SOPs, instructional guides, and UX documentation that improve efficiency and clarity for various audiences.
What I Do
Writing and maintaining Standard Operating Procedures (SOPs)
Developing user guides, instructional materials, and UX documentation
Using tools like MadCap Flare, Confluence, Markdown, and Google Docs
Collaborating with developers, SMEs, and cross-functional teams
My Approach to Writing
I believe that great documentation bridges the gap between complex ideas and user-friendly experiences. Whether it's an internal SOP or a customer-facing guide, my goal is to ensure clarity, usability, and efficiency in all written content.